I’m not a huge car guy, so it’s always hard for me to know if I can trust a mechanic. There’s a major knowledge asymmetry in our relationship. The mechanic knows a lot about cars, and I know that pushing a button makes it go vroom. It’s a great example of the principal-agent problem.
In much the same way, it’s hard to know if you can trust your IT guys. They know a lot about network configurations, cloud data migrations, troubleshooting, and computers, but you just want technology to work. As a small business owner, you may not be sure if your IT guy is ripping you off or giving you a good deal.
One way to solve this problem is to build a relationship of trust with your IT provider, and to shop around for price comparisons.
NextPoint IT prices competitively for the Indianapolis market, and we recognize trust isn’t easily given but built over time. We understand that a lot of SMB owners have been burnt in the past and are sensitive to trusting vendors, clients, or partners. And a vendor relationship is a bit like dating where it takes time to build those avenues of trust.
But NextPoint IT also offers Monthly Support packages which helps immediately solve the principal-agent problem. It’s what our industry refers to as an MSP. With this model, you pay your IT guys a flat monthly rate to service your small business’s technology. This helps align your IT provider’s interests with your SMB’s interests. Your IT guys will want to make sure all your technology is up-to-date and running as optimally as possible because it costs them time and money if it’s not.
You’ll still want to shop around to make sure your IT provider’s rates for MSPs are within local market averages. But these sorts of monthly packages help ensure your small business’s technology just works.
If you’d like to learn more about NextPoint IT’s offerings and are in the Indianapolis, Fishers, Carmel, or Westfield, Indiana area, just comment below or request a free consultation or assessment.
Credit: Tim Ludden