Human Resources tends to handle all sorts of employee needs, and that role can quickly become overwhelming. You’ll find your HR frustrated and flustered because they’re spread too thin, and they won’t be able to focus on their actual HR duties. This is especially true with small businesses who only have a single HR person.
In our experience, IT and computer support will often default to an HR problem when a small business doesn’t have an IT person. HR is expected to act as your business’s Help Desk, and you can quickly see why that’s a problem. Human Resource people aren’t trained IT technicians and often lack the skills to quickly and efficiently fix computers. This draws them away from critical HR duties. Plus, most of them don’t enjoy doing computer support, and their morale may be dropping by the day.
If your small business’s HR person is becoming frustrated with a bunch of tech problems, it may be time to consider other solutions. That’s where finding the right IT guy comes into play.
But how do you know what type of IT service you need?
Well, the first step is talking with your HR to figure out how many hours a week they spend fixing computer problems. If it’s less than one hour a week, you probably only need an as-needed IT guy who charges by the hour. But if it’s more than an hour a week, you probably should consider paying for a retainer or monthly computer support plan. Plus, most monthly plans come with security, antivirus, and networking benefits.