As a small business owner, you’re always looking for ways to cut costs. However, you’re not always a technical expert in a field, and when the bill comes, you’re left wondering what some of the line items mean.
At NextPoint IT, we try to be upfront about our costs and are always willing to breakdown what our invoice means. But we thought it may be helpful to review some common IT billing terms that computer geeks may not immediately recognize:
Endpoint: This is basically a single workstation or computer (laptop, desktop, server). It can also be used refer to mobile devices. The term comes from these devices being an endpoint to a network. IT providers will often charge a monthly fee per endpoint.
RMM: This stands for remote monitoring and management. This is a tool that allows your IT provider to send out patches and updates to ensure your computers to ensure their not vulnerable to attacks from cybercriminals. It also lets them remotely access computers and monitor them in case a computer is slow and needs upgraded. Your small business is basically paying a service to make sure all your computers are up-to-date and protected from known threats.
A/V: This stands for antivirus, and it is always installed on each individual computer. Your IT provider probably charges per endpoint for every device running antivirus. While business grade A/V is a necessary layer of protection for any small business, you don't need to overpay for it.
Firewall: This is a device or software that protects your network from outside attacks…it’s basically acts as a moat around your business, so you can let in your friends while keeping everyone else outside. You'll usually be charged a monthly fee for a network firewall...or it may be looped into your RMM bill.
MSP Services: MSP stands for Managed Service Provider. If you're paying a flat monthly rate for MSP Services, A/V and RMM is probably baked into this rate. But it's probably a good idea to ask your IT provider what is included in this charge if it's not spelled out.
If you think you’re paying too much for IT services, we’d love to talk with you about how we can save you some money. We have clients all throughout central Indiana from Fishers, Carmel, Indianapolis, Kokomo, and Westfield.
Credit: Tim Ludden