At NextPoint IT, we offer 24/7 availability in most of our standard Monthly Computer Support packages. For some of our clients, this is a nice little feature to have, but they don’t really use it. But other clients have found that it’s a HUGE benefit.
Our clients who find 24/7 computer availability to be valuable tend to have two characteristics:
We recently had a client, who provides their own 24/7 customer support, experience a network device failure on a Saturday night. This crippled their business operations, but NextPoint IT was there. We got a quick fix in place to keep them up and running, and our client’s customers never felt any pain from the outage.
What businesses get from 24/7 IT availability is a superior customer experience. They don’t have to explain to their customers why things aren’t working like normal. Things just work, and the customer is none the wiser that something happened behind the scenes.
The play must go on, and the audience doesn’t care what problems the cast and crew are having. They paid to see a play. NextPoint IT’s 24/7 availability makes sure that your audience enjoys your play that businesses often don’t get from other computer support businesses or even IT employees.
If your business is interested in 24/7 availability, let us know. We’d love to help your small business fulfill it’s mission and values especially if your business is in the Fishers, Carmel, Westfield, or Indianapolis, Indiana area.
Credit: Tim Ludden